This cool dress is no exception. It combines two spring trends- stripes and peplum, and I was super-excited to see it in the New Arrivals. I got so many compliments, until the end of the day when a teacher noticed that there was a hole in the dress. At first I thought that maybe my zipper had come down. Upon closer inspection I realized that there were actually two holes on that side and another hole on the right side.
|Stripe Knit Peplum Eloquii Dress- c/o Gwynnie Bee|
I was literally splitting at the seams. Immediately I thought I must have squeezed myself into a too small dress and destroyed it. Then I thought, "Oh, crap! How many kids saw my torso today?" Then I thought about what a terribly made dress it must be. I've worn and loved several pieces from this company, so I consider it a fluke, but still, it was aggravating.
You know, what I never thought about? Having to deal with customer service to get my money back. I also never thought about what Gwynnie Bee would say. One of the questions I get asked most frequently is about staining or messing up the clothes you've borrowed. And here's the thing- it's ok! The ladies at Gwynnie Bee know that sometimes accidents happen and you aren't charged or held responsible for things like that.
Or things like your dress falling apart while you wear it. This was a BRAND-NEW dress. Once GB gets new product in they inspect them before sending them out to be professionally laundered. Then it is inspected again after returning from the laundry and again before it is sent to the customer and after it is returned. Items are constantly being checked and rechecked. When I contacted GB to warn them about possible issues with the dress, they immediately offered to re-ship the dress. Now that is customer service. You never have to worry about feeling like you did something wrong, and they are committed to doing everything they can to make things right!
So do YOU have any embarrassing wardrobe blunders to make me feel better???